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Insight

The Insight section is your centralized command center for monitoring, analyzing, and interacting with your AI agent's conversations. It provides real-time visibility into how your agents are performing and allows you to step in whenever necessary.

Why Insight?​

The Insight section is crucial for understanding user experience and continuously improving your bot:

  • Live Monitoring: Watch conversations as they happen to ensure quality responses.
  • Human Takeover: Step in at any moment to handle complex queries manually.
  • Data-Driven Decisions: Understand customer needs by analyzing activity logs and refining your knowledge base accordingly.

Activity​

The Activity section allows you to review all conversations held with the bot, with the ability to respond directly and control the conversation flow.

Activity and Chat Interface

Activity Features:​

  1. Full History: Track every incoming and outgoing message with user and platform details.
  2. Live Interaction (Human-in-the-loop): Write directly to the customer, which pauses the bot's responses to let you manage the dialogue.
  3. Ease of Access: A simple interface that lets you navigate between different conversations quickly and easily.